Client relationships
Working with the Buccaneers in-house creative team
Jon Contino
Smaller agencies are more nimble and personal
Jon Contino
Being an "elastic" agency
Jon Contino
Working collaboratively with clients
Kim Ridgewell
Reviewing creative with stakeholders
Kim Ridgewell
Agencies focus on the strategic creative vision
Kim Ridgewell
Partnerships are now more project-based
Kim Ridgewell
Design that’s trend agnostic
Ben Gibbs
Pitches are about connecting with people in the room
Ben Gibbs
Building a “relationships” business
Ben Gibbs
Take a leap of faith creatively
David Hayes
Reading the room when speaking with clients
Ben Gibbs
Giving people permission to get involved
Ben Gibbs
Brands have to constantly evolve
Ben Gibbs
More decisions are based on data
Ben Gibbs
Building trust in person
Jowey Roden
Agency - client trust delivers value
David Hayes
Hands-on vs hands-off clients
David Hayes
Updating the agency operating system
David Hayes
Breaking down silos
David Hayes
Balancing existing vs new clients
Viktor Bezic
The role of an Account Director
Viktor Bezic
Getting client input
Viktor Bezic
Challenges with virtual communication
Jowey Roden
Involving the client in the process
Jessica Garrido-Sul
Branding is emotional
Jowey Roden
Inefficiencies in the creative process
Viktor Bezic
Validating creative ideas
Viktor Bezic
Being part of the client's team
Jowey Roden
The value of external agencies
Jowey Roden
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